FAQs
PAYMENTS
Charlotte-Aimee accepts the following forms of payment for online purchases: Visa, Mastercard and American Express.
PROMOTIONS & DISCOUNTS
​
Charlotte-Aimee does not engage in seasonal sales or sales events. A curated selections of artworks at a reduced price for a limited time will be offered to subscribers and followers.
​
Charlotte-Aimee does not provide discount codes unless as a part of select promotion for limited time.
SHIPPING
WHERE DOES MY ORDER SHIP FROM?
​
Sydney, Australia.
WHICH COURIER COMPANY DO YOU SHIP WITH?
​
We currently ship with Australia Post and DHL.
HOW LONG DOES IT TAKE TO DISPATCH MY ARTWORK?
​
Artworks are dispatched within 2-4 business days. Please note that Charlotte-Aimee does not dispatch artworks on weekends or Australian public holidays.
HOW LONG WILL IT TAKE TO RECEIVE MY ARTWORK ONCE IT HAS BEEN DISPATCHED?
​
Once your artwork has been processed and dispatched, allow 2-4 business days for delivery to AU metropolitan areas, 4-6 business days for delivery to AU rural areas and 2-8 business days for New Zealand.
DO I NEED TO SIGN FOR MY ARTWORK?
​
To ensure your artwork is delivered to the correct recipient, a signature is required on delivery. If you choose to waive this clause Charlotte-Aimee does not accept liability for artwork which is misplaced or lost during delivery
​
​
CONTACT
​
Charlotte-Aimee is always here to help. Please contact hello@charlotteaimee.com
​
​
​